Shipping/Returns/Refunds Policy

30 Day - Free Exchange Policy 

30-day after your order is delivered begins your 30day exchange and warranty. 

Exchange (1 free exchange per order) your order please email ( HELLO@KITTENCOJEWELRY.COM) with your order number and request to make an exchange and a free shipping label will be sent via email for U.S. customers only. 

- Your exchange will only ship once our team has confirmed received the correct items you are exchanging. We cannot ship your exchange before we receive the original items in your order.

-The exchanging items must be clean, unworn and shipping with original packaging to be accepted. 

- After exchange is requested the package must be shipped to us within 5 business days. 

- Due to high demand we cannot guarantee the items your originally purchased will be available to exchange later.  (Ex. If you would like to exchange your size 5 ring to a six 6 - it is possible we may be sold out of the size 6 and cannot exchange for that size)

(Sizes and items for exchange are not guaranteed until receipt of return item.)

International exchanges - Will be required to pay the shipping fees in order to exchange their items.

 

30 Day - Damage Replacement/Warranty Policy

Replacement/Warranty  - If your item is damaged within the 30 days of delivery we will gladly replace your item and send you another for free. 

( Replacement of original item and original size only)

Requirements for Claiming your warranty   - An image of the damaged item is required to claim your replacement in addition to your order being within the 30 days from your delivery date.

-Due to high volume orders we cannot always guarantee the size or item you will need to replace will be available.

*If an item damaged in shipment we will send you a shipping label and replace the damaged item*

 

Refund Policy

-We do not offer money back refunds or cancellations of orders.
-We cannot change the form of payment after purchase.
-Item damaged? We offer a 30day damage replacement warranty. ( Please check our Replacement/damage policy above )
-Wrong size or item? We offer free U.S. exchanges ( Please check our exchange policy above)

U.S. Shipping Policy

- U.S. orders over 100+ receive automatic free shipping
- Shipping fees are calculated by your location and the shipping carrier of your choice. 
- Additional Re-shipping fees for domestic return orders $5.99. These include packages that are Return to sender or Insufficient address.
- We cannot change an address that is already in transit.
-We cannot Forward packages or ship to forwarding addresses.

Shipping Timeline

- All orders will ship out/process 2-3 business days after purchase.
-The 2-3 business day processing timeline does not count for shipping timeline.
Please be advised - Shipping times may vary due to COVID-19 postal service delays - These delays are out of our control and we will do our best to stay updated with unexpected changes.

-U.S. Shipping timeline - Estimated 3-9 business days 

International Shipping Policy

- Shipping fees are calculated by your location and the shipping carrier of your choice. 

- Additional Re-shipping fees (Based on location) for orders that are returned to us for the following reasons. These include packages that are Return to sender,  Insufficient address, unpaid customs and etc. 

-Customs Fees are based on your location and local government, We cannot guarantee you will or will not be charged a custom fee.

International Shipping Timeline

- All orders will ship out/process 2-3 business days after purchase.
-The 2-3 business day processing timeline does not count for shipping timeline.
Please be advised - Shipping times may vary due to COVID-19 postal service delays - These delays are out of our control and we will do our best to stay updated with unexpected changes.

-International Shipping timeline - Estimated 8-20 business days

 

 

DISCOUNT CODES - We cannot adjust or change a discount code after use.