Privacy policy
Last Updated: September 23, 2026
Kitten Co Jewelry LLC (“Kitten Co,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit kittencojewelry.com, shop with us, create an account, sign up for email or text messages, contact our team, or otherwise interact with Kitten Co.
This policy also explains the privacy choices and rights that may be available to you under applicable law.
1. PERSONAL INFORMATION WE COLLECT
The information we collect depends on how you interact with Kitten Co.
Information You Provide to Us
We may collect:
- Contact information, including your name, email address, phone number, billing address, and shipping address.
- Account information, if you create or use a customer account.
- Order and transaction information, including products purchased, order history, returns, exchanges, warranties, discounts, and transaction details.
- Customer service information, including messages you send us, order numbers, requests, questions, and other information you provide when contacting our team.
- Marketing preferences, including whether you have subscribed to email or SMS marketing.
- Reviews, survey responses, or other content you voluntarily submit to us.
Payment Information
Payments are processed through third-party payment and financing providers available through our checkout.
Depending on the payment method you select, these providers may include Shopify, Shop Pay, Afterpay, Klarna, PayPal, Stripe, or other payment providers.
Kitten Co generally does not directly store your complete credit or debit card number. Payment providers process payment information according to their own privacy policies and security practices.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect information including:
- IP address
- Browser and device type
- Operating system
- General or approximate location derived from your IP address
- Referring website or source
- Pages and products viewed
- Searches performed
- Items added to or removed from your cart
- Checkout activity
- Date and time of visits
- Interactions with emails, advertisements, and website features
- Cookie identifiers and similar online identifiers
We use cookies, pixels, local storage, and similar technologies to collect some of this information.
Information From Other Sources
We may receive information from companies that help us operate our business, such as:
- Shopify
- Payment and financing providers
- Shipping and fulfillment providers
- Email and SMS platforms
- Advertising platforms
- Analytics providers
- Fraud-prevention and security providers
- Social media platforms when you interact with our advertising or content
For example, advertising platforms may provide information about whether an advertisement resulted in a website visit or purchase.
Sensitive Personal Information
Kitten Co does not intentionally request or collect sensitive personal information such as Social Security numbers, government identification numbers, health information, genetic information, biometric information, racial or ethnic origin, religious beliefs, sexual orientation, or precise geolocation through the ordinary operation of our store.
Payment information that may qualify as sensitive under certain privacy laws is generally processed directly by our payment providers rather than stored by Kitten Co.
Please do not send sensitive personal information to us unless it is necessary for a specific request.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
- Process and fulfill purchases
- Process payments
- Ship orders and provide delivery updates
- Process returns, exchanges, store credit, and warranty requests
- Create and manage customer accounts
- Respond to customer service requests
- Communicate with you about your order
- Send marketing emails or text messages when you have subscribed
- Provide abandoned-cart or checkout reminders where permitted
- Personalize your shopping experience
- Understand which products and content customers interact with
- Measure website and advertising performance
- Display or measure advertising
- Improve our website, products, merchandising, and customer experience
- Detect fraud, misuse, security incidents, or other prohibited activity
- Maintain business and transaction records
- Comply with tax, accounting, regulatory, and legal obligations
- Enforce our policies and protect our legal rights
We may also use information for another purpose that we disclose to you when the information is collected.
3. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to companies that perform services for us or help operate Kitten Co.
These may include:
E-commerce and Website Providers
We use Shopify to operate our online store. Shopify processes certain customer information to provide e-commerce, checkout, security, analytics, and related services.
Payment and Financing Providers
We disclose information necessary to process transactions to payment and financing providers available through checkout.
Shipping and Fulfillment Providers
We provide shipping information to carriers and service providers so that orders can be fulfilled, tracked, and delivered.
Email, SMS, and Customer Communication Providers
We use service providers, including platforms such as Klaviyo, to help manage email marketing, customer communications, website activity, and related services.
Advertising and Analytics Providers
We may disclose certain device, browsing, commercial, and interaction information to advertising and analytics providers.
For example, Kitten Co may use Meta Platforms technologies to measure advertising performance, create advertising audiences, and display advertising.
Certain disclosures for advertising may be considered a “sale,” “sharing,” or use for “targeted advertising” under some U.S. state privacy laws even when we do not receive money in exchange for the information.
See Your Privacy Choices below for information about opting out.
Professional and Business Service Providers
We may disclose information to accountants, attorneys, consultants, insurance providers, technology providers, security providers, and other professionals when reasonably necessary to operate and protect our business.
Legal and Safety Disclosures
We may disclose information when reasonably necessary to:
- Comply with applicable law
- Respond to valid legal process
- Protect our rights or property
- Investigate fraud or security incidents
- Protect customers, Kitten Co, or others from harm
Business Transactions
If Kitten Co is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, personal information may be disclosed or transferred as part of that transaction as permitted by law.
4. COOKIES, PIXELS, AND SIMILAR TECHNOLOGIES
We and our service providers use cookies and similar technologies to operate the website and understand how it is used.
These technologies may be used for:
Essential functions
Keeping the website working, maintaining your cart, processing checkout, preventing fraud, remembering privacy choices, and maintaining security.
Analytics
Understanding website traffic, customer interactions, and site performance.
Personalization
Remembering preferences and improving the shopping experience.
Advertising
Measuring advertisements, understanding advertising performance, retargeting visitors, and showing advertising that may be relevant to your interests.
Where required by applicable law, non-essential cookies and similar technologies will be subject to your consent or opt-out preferences.
You can also manage certain cookie preferences through the privacy controls available on our website.
For more information, please review our Cookie Policy.
5. SALE, SHARING, AND TARGETED ADVERTISING
Kitten Co does not sell personal information for money.
However, we use online advertising technologies. Certain disclosures of identifiers, device information, browsing activity, and shopping activity to advertising providers may be considered:
- A “sale” of personal information;
- “Sharing” for cross-context behavioral advertising; or
- Processing for “targeted advertising”
under certain U.S. state privacy laws.
Where applicable, you may opt out of these activities by selecting Your Privacy Choices in the website footer and following the instructions provided.
Where required by applicable law, we also recognize supported browser-based universal opt-out mechanisms, including Global Privacy Control (GPC), as a request to opt out of qualifying sale, sharing, or targeted advertising for that browser or device.
Your preference may need to be set separately for each browser or device you use.
6. EMAIL AND SMS MARKETING
If you sign up for Kitten Co marketing, we may use your contact information to send product launches, restocks, promotions, recommendations, and other marketing communications.
You can unsubscribe from promotional email at any time by using the unsubscribe link included in our marketing emails.
SMS
You can opt out of promotional text messages by replying STOP to a marketing text.
Opting out of marketing does not prevent us from sending non-promotional communications when necessary, such as order confirmations, shipping notifications, customer service responses, or other transactional messages.
Mobile opt-in information and consent will not be sold or provided to third parties for their own independent marketing purposes. Information may be provided to service providers that help us deliver and support our messaging services.
7. PROMOTIONS, DISCOUNTS, AND LOYALTY PROGRAMS
From time to time, Kitten Co may offer discounts, rewards, promotional benefits, or other incentives in connection with joining an email list, SMS list, loyalty program, or similar program.
Participation is voluntary.
Where an offer constitutes a “financial incentive” or price or service difference under applicable privacy law, Kitten Co will provide any additional notice required by law at or before enrollment, including information about the material terms of the program and how to withdraw.
8. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required or permitted by law.
Our retention criteria include:
Contact and account information:
Retained while your account or customer relationship remains active and afterward as reasonably necessary for customer service, fraud prevention, dispute resolution, and legal obligations.
Order and transaction information:
Retained as necessary to fulfill purchases, handle returns and exchanges, provide warranty support, maintain accounting and tax records, prevent fraud, and satisfy legal obligations.
Customer service communications:
Retained for as long as reasonably necessary to respond to the request, maintain customer service records, resolve disputes, and protect legal rights.
Marketing information:
Retained while you remain subscribed or while we have another lawful business reason to maintain the information. If you unsubscribe, we may retain limited suppression information so that we can honor your request.
Website, device, analytics, and advertising information:
Retained according to our operational needs, privacy settings, contractual arrangements with service providers, and applicable law.
Payment information:
Full payment card information is generally retained by the applicable payment processor rather than Kitten Co. We may retain transaction confirmations and related order records.
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.
9. YOUR PRIVACY RIGHTS
Depending on where you live and whether a particular privacy law applies to Kitten Co, you may have certain rights regarding your personal information.
These may include the right to:
- Confirm whether we process your personal information
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Obtain a portable copy of certain personal information
- Opt out of qualifying sale or sharing of personal information
- Opt out of targeted advertising
- Limit certain uses of sensitive personal information where applicable
- Withdraw consent where processing depends on consent
- Receive information about categories of personal information we collect, use, or disclose
- Receive information regarding certain third parties to which personal information has been disclosed where required by law
- Exercise privacy rights without unlawful discrimination
- Appeal certain decisions relating to privacy requests where applicable
These rights are subject to exceptions and limitations under applicable law.
Exercising Your Rights
To submit a privacy request, email:
Please include “Privacy Request” in the subject line and explain the request you are making.
We may need to verify your identity before completing certain requests. We will use information provided for verification only as reasonably necessary to process your request.
We will respond within the timeframe required by applicable law.
Authorized Agents
Where permitted by law, you may designate an authorized agent to submit certain privacy requests on your behalf.
We may require proof that the agent has authority to act for you and may separately verify your identity.
Appeals
If we deny a privacy request and the law in your state gives you the right to appeal, you may submit an appeal by emailing hello@kittencojewelry.com with “Privacy Appeal” in the subject line.
10. CALIFORNIA PRIVACY RIGHTS
If the California Consumer Privacy Act, as amended (“CCPA”), applies to Kitten Co and your information, California residents may have additional rights.
These may include the right to:
- Know the categories and specific pieces of personal information collected
- Know the categories of sources from which information was collected
- Know the business or commercial purposes for collecting, using, selling, or sharing information
- Know the categories of third parties to whom information is disclosed
- Request deletion
- Request correction
- Opt out of sale or sharing
- Limit certain uses or disclosures of sensitive personal information where applicable
- Receive equal service and pricing without unlawful discrimination for exercising CCPA rights
Kitten Co does not sell personal information for money.
As described above, certain advertising activities may constitute “sharing” or “sale” under California law.
California consumers can exercise applicable opt-out rights through Your Privacy Choices and through supported Global Privacy Control signals.
Categories of Personal Information
During the preceding 12 months, depending on how you interacted with Kitten Co, we may have collected:
Identifiers
Such as name, email address, phone number, postal address, account identifiers, IP address, and online identifiers.
California customer records information
Such as name, address, telephone number, and payment or transaction information.
Commercial information
Such as products purchased or considered, order history, cart activity, and customer preferences.
Internet or electronic network activity
Such as browsing activity, interactions with our website, device information, and interactions with advertisements.
Approximate geolocation information
Such as general geographic information inferred from an IP address.
Inferences
Such as product interests or shopping preferences derived from interactions with our website.
We collect these categories for the purposes described in this Privacy Policy.
We may disclose these categories to service providers, contractors, payment processors, shipping providers, marketing providers, analytics providers, and advertising partners as described above.
We do not knowingly sell or share the personal information of individuals we know to be under 16 years old.
11. OTHER U.S. STATE PRIVACY RIGHTS
Residents of states with comprehensive privacy laws may have rights in addition to those described above.
Depending on applicable law, these may include rights relating to access, correction, deletion, portability, targeted advertising, sale of personal data, profiling, consent for sensitive information, and appealing denied privacy requests.
We will process eligible requests according to the law that applies to the request.
12. GLOBAL PRIVACY CONTROL AND DO-NOT-TRACK
Some browsers offer privacy signals such as Global Privacy Control.
Where required by applicable law, we treat a supported Global Privacy Control signal as a request to opt out of qualifying sale, sharing, or targeted advertising for that browser or device.
Traditional “Do Not Track” browser signals are not currently interpreted consistently across the internet. Unless required by applicable law, our website may not respond to traditional Do Not Track signals that are separate from recognized universal opt-out mechanisms.
13. SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, online transmission, or information-storage system can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials you use and for notifying us if you believe your account or information may have been compromised.
14. CHILDREN'S PRIVACY
Kitten Co's Services are intended for individuals who are at least 18 years old.
We do not knowingly collect personal information from children under 13.
We also do not knowingly sell or share personal information of individuals under 16 for targeted advertising purposes.
If you believe a child has provided personal information to us in violation of this policy, please contact hello@kittencojewelry.com so that we can review and address the situation.
15. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, applications, payment services, social networks, or other services operated by third parties.
Their privacy practices are governed by their own policies. Kitten Co is not responsible for the privacy practices of third-party websites or services.
We encourage you to review their privacy notices before providing personal information directly to them.
16. INTERNATIONAL DATA TRANSFERS
Kitten Co and many of our service providers are located in or process information in the United States.
If you access our website from outside the United States, personal information may be transferred to and processed in the United States or other countries where our service providers operate.
Where applicable law provides additional rights regarding international data transfers, those rights will apply according to applicable law.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, technologies, service providers, or legal obligations.
When we update the policy, we will revise the Last Updated date at the top of this page.
If a change materially affects how we use personal information, we may provide additional notice when required by law.
18. CONTACT US
Questions about this Privacy Policy or Kitten Co's privacy practices can be sent to:
Kitten Co Jewelry LLC
Email: hello@kittencojewelry.com
For privacy-rights requests, please use the subject line:
Privacy Request
