Kitten Co Guarantee

The Kitten Co Guarantee

Love the details. Feel good about the quality.

Your jewelry should feel as good as it looks. We stand behind our pieces with a 60-day guarantee covering manufacturing defects in materials and workmanship.

Materials matter

Your jewelry rotation deserves real silver. We use only 925 sterling silver—92.5% pure silver, never brass or mystery base metals.

Chosen for quality, beauty, and everyday comfort, sterling silver is a good option for many people with sensitive skin. Individual sensitivities vary, so no metal is guaranteed to be irritation-free for everyone.

What’s covered

Our guarantee applies for 60 days from delivery and covers issues caused by a manufacturing defect, including:

Stones that arrive loose or fall out because of a faulty setting.
Faulty clasps or closures.
Structural defects in the band, setting, or other components.

Each claim is reviewed to determine the cause of the issue and the appropriate solution.

What’s not covered

The guarantee does not cover:

Normal wear, including surface scratches or tarnishing.
Accidental damage, bent bands, or damage caused by impact.
Lost or stolen jewelry.
Damage caused by improper care or storage.
Jewelry resized, repaired, or altered by another jeweler.

How to make a claim

Your order number.
A brief description of the issue.
Clear photos showing the jewelry and the affected area.

Please wait for approval before returning your piece. If a return is required, we’ll email you a shipping label and instructions.

How we’ll make it right

For approved claims, we’ll arrange a repair or replacement at no additional cost. If neither is available, we’ll issue store credit for the amount paid for the affected piece.