Returns & Exchanges

Updated with the simpler bundle language.

RETURNS & EXCHANGES

Last updated: September 23, 2026

Changed your mind? Ordered the wrong size? We want to help you find the right piece.

Kitten Co offers exchanges or store credit only on eligible U.S. orders. We do not offer refunds for change-of-mind returns.

RETURNS FOR STORE CREDIT

Eligible items may be returned within 60 days of delivery for store credit.

To be eligible, your jewelry must be:

  • Unworn and unused

  • Clean and in its original condition

  • Returned with its original packaging

  • Free from scratches, damage, wear, or alteration

Items that do not meet these conditions may not be accepted.

To start a return for store credit, email hello@kittencojewelry.com with your order number and the item(s) you would like to return.

Once your return is approved, you’ll receive a return shipping label by email. Your return must be shipped back within 7 business days.

STORE CREDIT

Once your return is received, our team will inspect the item to make sure it meets our return requirements.

Approved returns will be issued as Kitten Co store credit.

Store credit cannot be redeemed for cash or refunded to the original payment method.

Original shipping charges are non-refundable.

EXCHANGES

Sometimes the ring is right. The size isn't.

Eligible items may be exchanged within 60 days of delivery.

U.S. customers receive one free exchange per order, including a prepaid return shipping label.

To request an exchange, email hello@kittencojewelry.com with your order number and the item and size you would like instead.

Exchange items must be unworn, clean, in their original condition, and returned with their original packaging.

Once your exchange is approved, you’ll receive a return shipping label by email. Your original item must be shipped back within 7 business days.

Your replacement will be sent after we receive and approve the original item.

EXCHANGE AVAILABILITY

Exchange inventory is not reserved when your request is submitted.

Because some styles and sizes may sell out, we cannot guarantee that your preferred replacement will still be available when your returned item reaches us.

If your requested item is unavailable, you may select another eligible item or receive store credit.

RETURN SHIPPING

Customers are responsible for return shipping costs for store-credit returns unless the item arrived damaged, defective, or incorrect.

For eligible U.S. exchanges, Kitten Co covers the first exchange shipment per order.

Any additional exchanges may require the customer to cover shipping costs.

EARRINGS

For hygiene reasons, earrings that have been worn or inserted into a piercing cannot be returned or exchanged.

Unworn earrings that meet the rest of our eligibility requirements may be exchanged or returned for store credit within the applicable window.

FINAL SALE

Items specifically marked Final Sale are not eligible for exchange or store credit unless they arrive damaged, defective, or incorrect.

Purchasing an item with a promotional code or during a promotion does not automatically make it final sale unless it is clearly marked as such before purchase.

BUNDLE & PROMOTIONAL DISCOUNTS

If returning an item means your order no longer qualifies for a multi-item promotion, such as our 2+ ring offer, your store credit will be adjusted to reflect the price of the item(s) you keep at the discounted promotion pricing. 

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If something arrives damaged, defective, or incorrect, contact us at hello@kittencojewelry.com with your order number and clear photos of the item.

These orders are handled separately from standard exchanges and store-credit returns.

Depending on the issue, we may offer a replacement, exchange, store credit, or another appropriate resolution.

Please do not send an item back before contacting our team.

ITEMS THAT CANNOT BE RETURNED OR EXCHANGED

We cannot accept:

  • Worn or used jewelry

  • Jewelry showing scratches, damage, alteration, or signs of wear

  • Worn earrings

  • Items outside the 60-day window

  • Items returned without required original packaging

  • Items specifically marked Final Sale

  • Gift cards

QUESTIONS?

Email hello@kittencojewelry.com with your order number and our team will help with your exchange or store-credit return.

The bundle section now reads much cleaner and is easier to understand without needing an example.