Shipping & Processing

SHIPPING POLICY

Last updated: September 23, 2026

We know you’re waiting on the finishing touch. Here’s everything you need to know about getting your Kitten Co order to you.

ORDER PROCESSING

Orders are typically processed and shipped within 3–4 business days after your order is placed.

Business days are Monday through Friday and do not include weekends or U.S. holidays.

Processing time is separate from carrier transit time. Once your order ships, you’ll receive a shipping confirmation email with tracking information.

During high-volume launches, promotions, or other exceptional circumstances, processing may take longer. If we are unable to ship your order within the timeframe promised at the time of purchase, we will contact you with an updated shipping date and your available options.

U.S. SHIPPING

Orders of $100 or more qualify for free standard U.S. shipping.

For orders under $100, available shipping methods and rates are calculated at checkout based on your delivery address and selected shipping service.

Orders are generally shipped through USPS or UPS.

Estimated U.S. transit time: 3–9 business days after shipment.

Carrier delivery dates are estimates and may be affected by weather, service interruptions, holidays, or other circumstances outside of Kitten Co’s control.

TRACKING YOUR ORDER

Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking information.

Please allow time for the carrier to scan and update your tracking information after your shipping confirmation is sent.

If your tracking has not updated for an extended period or appears to be delayed in transit, contact us at hello@kittencojewelry.com so we can help investigate.

SHIPPING ADDRESS CHANGES

Please review your shipping information carefully before completing checkout.

If you notice an error after placing your order, contact hello@kittencojewelry.com as soon as possible.

We will do our best to update your address before fulfillment, but we cannot guarantee changes once an order has entered processing or has been transferred to the shipping carrier.

Kitten Co cannot redirect a package once it is in transit.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to Kitten Co because of an incorrect or incomplete address, insufficient address information, or another address-related delivery issue, additional shipping charges may apply before the package can be sent again.

We will contact you if your order is returned to us.

LOST OR DELAYED PACKAGES

If your package appears to be lost or has stopped moving in transit, please contact us at hello@kittencojewelry.com with your order number.

We may need to open an investigation or claim with the shipping carrier before determining the appropriate resolution.

Please note that occasional carrier delays can occur after an order leaves our facility.

PACKAGES MARKED DELIVERED

If your tracking information shows that your package was delivered but you cannot locate it, first check around your delivery location, with members of your household, building staff, or nearby neighbors where appropriate.

Carrier tracking may occasionally update shortly before a package is physically delivered.

If you still cannot locate your order, contact hello@kittencojewelry.com as soon as possible so we can help you determine the next steps and, when applicable, assist with a carrier investigation.

SHIPPING DELAYS

We work to fulfill every order within the timeframe communicated at purchase.

If circumstances prevent us from shipping your order within the promised timeframe, we will contact you with information about the delay and an updated estimated shipping date. When required, you will have the option to accept the revised shipping date or cancel the affected unshipped order for a refund.